5 Tips on Starting with Just about Any Computer Repair Shop Software
So first thing’s first.
Just because a certain vendor claims they’re offering the best computer repair shop software, it doesn’t mean you should lose your marbles right away.
Take a deep breath – and investigate 👀
Because if you take up the effort, chances are you’ll avoid what could potentially be a royal swindle!
Snake oil salesmen aren’t just foragers on Highway 99, you know. They’re part and parcel of the tech world too. Sometimes, they even come as wily hackers masquerading as genteel programmers.
So bottom line – you’ve got to watch your step.
Take every program marketing gimmick with a sackful of salt. And if you think an offer is too good to be true – know that it’s always a coin-flip affair in this business. Because there really are good software out there; all equipped to deliver what they claim (and then some). At the same time, horrible code exists too – a nightmare to have to work with.
The point here being: Keep your discerning visor on.
Getting the angle right before the ‘big proceed’
Now that we’ve gotten that out the way, let’s get down to business!
I’m going to draw on my 10 years of intensive, field experience in PC repair to dish some insider gold.
Teach you the 5 ways in which you can size up any best computer repair shop software within minutes!
And before you think of this as a tall order…stop.
All programming interfaces of this type share a basic structure. The same design and process elements repurposed and rearranged. So if you’ve got some experience with the industry top 10, picking the patterns isn’t exactly rocket science. Just a matter of scrutiny and introspection: the two vantages I’ve used to build my points here.
So here goes.
1. Get Comfy with the Interface Basics
All repair shop software utilities come with a few basics. An assortment of tools needed to process some common needfuls.
Every repair business requires a point of sales (POS). Customers should be able to pay in cash, credit, and all other forms of popular currency. Any snags on this front are definite user-experience no-nos. You want to eliminate any roadblocks.
Further service feature offerings should include:
– An Inventory Management System
– A Customer Outreach Suite Integration
– A Shop/Business Human Resources Catalogue
– Accounting Plug-In
– Supply Chain Index
– Cloud Assembly/Server Maintenance
So, for starters, your chosen software pack needs to combine all these utilities into a seamlessly connected front. In the sense of every component informing the other. What designers call an ‘end-to-end’ interface.
Based on my field assessment, virtually every modern-day repair shop software comes with these specifics.
They do, however, feature gradations – what we discuss next.
2. Should You Go Trial, Light/’Lite’, or Enterprise?
No, these aren’t the names of the latest Star Trek movie installments. They’re the most common categories of Repair Shop Software and POS Software available. So for subscription purposes, you need to know which’s which.
Trial versions are a no-brainer. The ‘free product’ stuff offered by most software companies to lure customers to their higher, paid versions. And from both the marketing and CSR perspectives, they’re great additions to a company’s portfolio. Perfect for generating customer goodwill – if not more tangible currency.
‘Lite’ (a reductionism of ‘light’) software versions, first on the paid listing, are a cut above the above, timed freebies. They offer full (or at least significant) access to two or three core application functions. Think POS and Inventory, or POS and Accounting. Any combo can work. Some brands even offer custom groupings – depending on user requirements.
The Enterprise versions, as their naming suggests, provide the whole 9 yards. Full access with regular subscription cuts; designed for the commercial powerhouse to compete. These are mostly ‘ecosystem’ offerings – sort of the virtual world of apps a brand is trying to build.
So when you’re in the market for one of these workflow stress busters, be very certain of what you want. In particular, you need to take stock of their pricing (explored next) and relevant features attributes. You obviously want to settle on the best fit for your business size. Make the ‘best value on cost’ choice.
3. Match App Choice with Budget
Now even though this pointer is obvious, you’d be surprised how many people still get this issue wrong. Either ending up paying too much and risking wastage, or splurging too little with performance losses.
Trust me, you don’t want to be in either of these categories. Because – bottom line – you’ll end up losing valuable funds in both cases.
In practice, you want to tailor subscription type to your growth stage.
So, if you’re a field newbie, you obviously want to start with a trial version. See if the program meets your repair workflow needs – or shows the promise for it. Even as a field vet with a visible market presence, you’d still want to follow this approach. Know exactly what you’re getting into.
I’d advice for the same cautious, checking orientation when dealing will the other plans.
Since your budget is narrowly dependent on your revenue influx, you’d obviously want a high-end solution. As in the type of end-to-end panacea that ticks all your business boxes. So you’re never left wanting for another utility.
But if your budget is tight, your choice, of course, is limited.
Also Read this: Flyer Templates Free Printable Template Design
4. UX Matters! So Pay Attention
An app’s user-experience counts for a lot. Either a deal maker or breaker – just like a lot of things. Covering everything from ease of looks and beginner’s use to the professional tech’s license to tinker. Reads an eye- and mind-ful, doesn’t it?
There are times when you’ll come across several similarly priced repair software with the same service offerings. In such cases, you’d want to give prime importance to UX. Because at the end of the day, you don’t want to put up with complicated functionality. Even if it does get the job done.
5. Is Customer Support Included?
With any repair shop software, you want to be absolutely sure it comes with dedicated – ideally 24/7 – customer support. The reason being that all apps of this category always contain a pesky feature or two that requires developer explanation. Sometimes, even an hour or two of ‘hand-held’ in-person support provided physically or remotely.
Even if customer support comes at a small cost fraction of the total subscription, it’s still a good bargain. Because any impediments you encounter during the process can end up being an exorbitant expense if not resolved timely by a professional.
Useful Resource: What is the computer?
So there you have it.
My go-to prescriptions on evaluating the worth of any computer repair shop software that comes your way.
Got your own insider’s take to dish?
Let me know in the comments below – I’ll make a point of featuring your insights in my next piece on the subject!