Outsourcing, particularly business process outsourcing, is now more accessible than it has ever been.
What used to be a tool for enterprise-level players with global reach is now becoming a tool for companies of all sizes in a variety of sectors.
And, each one comes to outsourcing with a set of requirements as unique as the goods and services they provide. Of course, that comes attached with many common mistakes with outsourcing.
The proper outsourced team may offer businesses the competitive advantage they need to stand out as an industry differentiator or help them save money at a crucial moment. But how are you going to get there?
Keep on reading for our full breakdown of how to avoid six of the most common mistakes that businesses fall into when they start recruiting new employees.
1. Mistakes With Outsourcing 101: Treating Your Outsourced Staff as Outsiders
This is the most common blunder businesses make when attempting to offshore. To start with, why would you employ a team of specialists from another country if you aren’t going to treat them like family?
The phrase “out of sight, out of mind” should not be used in this case. You’ll also need your onshore and offshore staff to make outsourcing a success. To become more successful, they must interact and cooperate with one another on a regular basis.
There are many great applications that can assist you in staying in touch with them at all times, regardless of where they are on the globe.
Maintaining a strong relationship between the two teams also aids your offshore team’s adoption of your company’s culture. You’ll be well on your way to generating excellent business results if you respect them and treat them properly.
2. Not Providing the Necessary Resources
How can you expect your employees to be productive if you don’t provide them with the necessary tools and resources?
You’ll just give them the impression that you don’t care about them or their contributions to the business. As a result, their loyalty and self-esteem suffer. It may also lead to a higher percentage of employee turnover.
You should be able to offer your employees the resources they need to do their tasks. They’ll need a good workstation, appropriate software, and a reliable internet connection.
They will be able to work at their best in a positive working atmosphere. So, if you’re outsourcing parts of your company, be sure your service provider can offer what you and your workers need.
3. Lacking a Catastrophe Recovery Strategy
What would happen to your company if a catastrophe struck, such as a fire, earthquake, or flood? Even brief periods of the outage may result in financial loss, which is why having a business continuity strategy is critical. When outsourcing, it’s also crucial that your supplier has a well-defined strategy.
Top outsourcing companies should have numerous sites, as well as backup internet and power sources.
You can’t predict when a catastrophe will occur, but you can prepare for it. Make certain that your outsourcing partner is as well.
At this point, we’re all familiar with the effects of COVID-19 lockdowns had on people working remotely and stopping business operations for long stretches of time.
4. Disregarding the Vendor’s Rate of Customer Retention
High attrition stymies the team’s production since it necessitates constantly hiring and training new workers.
In a perfect world, your first employees would work on the outsourced system integration from beginning to end, which would need some vendor effort.
A low employee retention rate may indicate that the business does not offer sufficient pay and perks.
Comfort, a decent workplace location, and a pleasant environment are all important factors in retaining workers.
With this in mind, it’s critical to verify the vendor’s capacity to offer these services, particularly when comparing suppliers with similar pricing ranges.
Visiting the workplace of your prospective team members is the greatest way to get a sense of their working environment.
5. The Absence of Feedback
Face-to-face meetings and regular casual conversations make it simple to assess the mood of your local team. Companies use HR experts, therapists, and even yoga instructors to help create the appropriate environment.
When it comes to outsourcing errors, there’s no way to tell right away whether a provider’s practices regarding its workers are changing.
The majority of the time, businesses become aware of problems when the quality of their outsourced solution deteriorates.
It’s also critical to ensure that you and the outsourced product technical team are communicating effectively.
Rather than having a team leader complete assessments on behalf of the team, you should gather (and provide) input from every team member. You may even make the feedback procedure completely anonymous.
You’ll want to check out what https://employeradvantage.com/hr-outsourcing/ has on hand as a template and guide to your own process.
6. Choosing a Mismatched Service Provider
Choose a service provider that shares your goal and fits with your company’s culture. Not all service providers will be a good match for you.
Keep in mind that you’re merging your employees and procedures with those of another company. As a result, you must have faith that you and your team will be provided the assistance you need to achieve your objectives.
After all, outsourcing isn’t simply about saving money anymore. It all boils down to pushing your company to the next level.
Ready to Review Your Outsourcing Service Options?
If you’re used to small and tight-knit working environments, the idea of remote employees might seem a bit strange to you. Yet, considering the current look of geographical restrictions and a raging global pandemic, we all need to get used to the new normal.
We hope that our guide has shed some light on the key six mistakes with outsourcing that you can avoid. And, if you liked reading our article, then you’ll love checking out our additional tips and tricks. All of those will be available in our business section.