When it comes to owning and managing a hospitality business, then the impact of Airbnb reviews is huge. Airbnb has gotten more than 260 million guests to stay at its properties globally and it has taken the travel world by storm. In attracting new visitors, reviews from your guests not only influence your property’s reputation but also play an important role in securing future bookings. It is essential to be a hospitality business owner to add an Airbnb review widget on website.
You can boost your brand, develop trust among prospects, and promote your business’s success by actively managing your Airbnb reviews. On the quality and quantity of your reviews, your Airbnb success listing depends a great deal. Positive reviews will boost your listing’s credibility and visibility while negative reviews may require careful handling. When you embed Airbnb reviews on website, you need to check out some of these below-mentioned tips.
How Airbnb Reviews Works?
According to surveys, more than 92% of customers read reviews before they book a rental property for their stay. In Airbnb, when a guest stays at a stranger’s house in another city then the 5-star reviews posted by other guests for that property will surely influence the guest’s booking decision. Your probable customers will trust Airbnb reviews that are provided by previous guests and view reviews as a sign of the quality of the property.
Your property will naturally get the trust of prospective guests when you embed Airbnb reviews on website that will represent your brand image. Airbnb enables both guests and hosts to write reviews about each other to make sure that everyone has a good experience. When the stay of a guest has ended, the Airbnb sends the review request to both the guests and hosts through email or app and they have a timeline of 14 days to write reviews.
How To Get Most Out Of Airbnb Reviews
As a hospitality business owner, you can do much for the groundwork to receive good positive Airbnb reviews. To help you grow and collect an ample amount of Airbnb reviews, here are some tips that you can use to elevate the overall guest experience.
1. Provide An Outstanding Guest Experience
The key to success in getting good Airbnb reviews will lie in providing outstanding guest experience. Your main goal as a hospitality business owner should be to make a stay that leaves a long-lasting impression on your guests by exceeding their expectations. Each interaction with your guests should be geared towards making their stay more pleasant and convenient from the initial booking to the moment they leave your property.
When they leave reviews for your property you can add an Airbnb review widget on website to showcase those reviews to your prospective guests. This will make an ever-lasting impact on your property and it will give you more future bookings.
2. Great Communication Is The Key
If you want to ensure customer satisfaction and positive reviews, great communication is a crucial aspect. With your guests, it is very important to establish a great channel of communication as hospitality business owners from the moment they book your space until their departure. You can resolve any issues and concerns by being reactive and proactive, minimizing the risk of unpleasant surprises during your stay.
To make your guests feel comfortable and informed, you can provide detailed instructions on services, local recommendations, and check-in procedures. To check on your customers whether they require anything or any assistance, you can send a message or reach out to them at mid-day. You’ll make a positive impression and boost the overall experience by showing genuine care and attentiveness.
3. Provide On Commitments
If you want to foster a strong bond with your customers, then delivering on promises is a very huge part of being a hospitality owner. The promises can be everything from the amenities to the description of your property, to the house rules, to the photos, etc. When you embed Airbnb reviews to a website, your guests will provide positive reviews and they will also mention your commitments. But if you fail to meet your commitments then your guests can mention the negative aspects in the Airbnb reviews. In getting positive reviews, consistency between what is delivered and what is promised is key.
4. Request For Reviews Politely
One of the best ways to get a positive review on Airbnb is to politely ask guests about their stay. A polite request to share your experience through an Airbnb review, along with a simple and friendly thank you for visiting, can go a long way. When you ask for their positive Airbnb reviews, focus more on the positive aspects of their stay and how their feedback can help you improve as a host for other potential customers.
Conclusion
For a hospitality business owner, mastering the art of managing Airbnb reviews is one of the key factors. These reviews that are left by your guests will impact your future bookings and can make or break your business’s reputation. By adding an Airbnb review widget on website you can actively manage reviews, foster trust with prospective customers, elevate your brand, and enhance the success of your business.
