What happens if the insurance company goes into liquidation?

What happens if the insurance company goes into liquidation?

The insured can always sleep peacefully as the law requires that the assets covering the technical reserves must be sufficient to guarantee the commitments undertaken with the customers and constitute assets reserved for the insured, which cannot be attacked by any creditor. Furthermore, the insurance companies must have free capital, higher than the minimum solvency margin, as a further guarantee of the commitments undertaken, and, should this capital fall below a certain level, the sector Authority would request interventions to restore a situation of absolute solvency. Full repayment of the capital is always guaranteed.

Where does my policy cover me (at work / abroad / at home / traveling?)

The insurance covers all life events (injury or illness) and is active all over the world. Obviously there are some exclusions that it is always important to know before subscribing.

The guarantees are given on condition that, at the time of subscription, the policyholder has not provided false or reticent statements regarding circumstances or conditions that would have affected the Company’s assessment of the risk. To be insured it is therefore essential to provide ALL the information useful to the insurer to quantify the risk that once assumed by the Company becomes binding.

Complaints

Customers who are not satisfied with the services received can communicate their complaints regarding the contractual relationship or the management of claims by writing to the Company and taking care to indicate the following data:

• name, surname, full address and telephone number of the exponent;
• policy number and name of the policyholder;
• number and date of the claim to which reference is made;
• indication of the subject or subjects whose work is complained of;
• brief description of the reason for the complaint;
• any other information and document useful to describe the circumstances.

The Company is responsible for communicating the results of the complaint within 45 days from the date of receipt of the complaint. If the exponent is not satisfied with the outcome of the complaint or if there is no reply within the maximum term of 45 days, he can contact IVASS, User Protection Service, Via del Quirinale, 21, 00187 Rome (fax 06.42 .133.745 or 06.42 .133.353) taking care to indicate the following data:

• name, surname and address of the exponent, with possible telephone number;
• indication of the subject or subjects whose work is complained of;
• brief description of the reason for the complaint;
• copy of the complaint presented to the insurance company and any feedback provided by the same;
• any document useful to describe the circumstances.

Any complaints not relating to the contractual relationship or the management of claims, but relating to the failure to comply with other provisions of the Insurance Code, the related implementation rules, as well as the rules on the distance marketing of insurance products, can be submitted directly to IVASS. in the manner indicated above.

In relation to disputes relating to the quantification of damages and the attribution of responsibility that implies an assessment of the fact, we remind you that the exclusive competence of the Judicial Authority remains, in addition to the right to resort to conciliatory systems where existing.