Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

• Opening and changing accounts
• Questions about transactions and charges
• Updating account information
• Technical support
• Addressing identity theft and fraud
• Applying for and managing credit card accounts
• Concerns and complaints about Chase employees
• Requests to replace lost or stolen debit and credit cards
• Beginning a loan application
• Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

• Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
• Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
• Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
• Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn’t do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

• Answering questions about opening an account
• Assisting with the application process for loans
• Answering questions about refinancing or modifications
• Making changes to an account or credit card type
• transaction research
• Waiving fees and addressing issues of fraud and identity theft
• Stopping payments

What Can’t Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don’t give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.